Frequently Asked Questions
Purchasing
-
How do I cancel my 14-day free trial?
You don’t need to! The 14-day free trial gives you full access to all pianoscope Standard and Pro features at no cost, with no automatic charges. It expires automatically, so there's nothing you need to do to cancel it. After the trial ends, you’ll still be able to access your pianoscope documents, but the tuning functionality will no longer be available — unless you choose to subscribe or make a one-time purchase.
-
How do I cancel my Pro subscription?
You can cancel your monthly or annual subscription at any time by using one of the following methods:
From within pianoscope: Open the main menu and select In-App Purchases, tap Manage Subscription, then follow the prompts to cancel.
Tap this link to manage your subscriptions directly in the App Store.
On the web: Visit account.apple.com and sign in with your Apple ID.
-
How can I switch from a Pro subscription to the one-time purchase?
To switch to the one-time purchase, you first need to cancel your monthly or annual pro subscription. Once your current subscription period ends, the one-time purchase option will become available in the In-App Purchases panel within pianoscope.
-
Is there a discount for upgrading from Standard Edition to Pro?
Yes, if you’ve already purchased the Standard Edition, you have two upgrade options:
One-time purchase upgrade – You can pay the price difference between the Standard and Pro Editions for a discounted one-time upgrade.
Subscription – You can opt for a monthly or annual subscription to Pro. While this does not include a discount, it allows you to pay only for the Pro features when you need them.
Both options are available in the In-App Purchases panel within pianoscope.
-
Can I use pianoscope on multiple devices?
Yes, you can use pianoscope on up to five personal devices, as long as they are linked to the same Apple ID. This follows Apple’s standard App Store policy.
Tuning
-
Can I tune in any order I like? Should I tune unisons as I go?
Yes, you are generally free to tune in any order. The only exception is when using the pitch-raise mode in the Pro Edition. In this mode, you must tune chromatically from A0 to C8, adjusting unisons as you go. This specific order is crucial because pianoscope anticipates the movement of the soundboard and plate, helping to achieve a pitch-raise result that is as close as possible to your tuning target.
-
Should I tune unisons with the app or by ear?
pianoscope offers precise pitch resolution, allowing you to achieve beautiful, dead-on unisons by tuning all strings to the same pitch. The indicator freeze function in the Pro Edition makes it even easier to get consistent results.
For beginners, using the app to tune all strings of a unison is highly recommended, as achieving precise unisons by ear requires significant practice.
For experienced technicians, tuning the first string of a unison with the app and the others by ear can often be faster. However, the app can still be beneficial in the high treble, especially when dealing with false beats.
-
Should I tune all strings of a unison to the same pitch?
The question of whether to slightly spread the pitches of a unison by a few tenths of a cent is still debated among piano technicians. Doing so reduces amplitude and projection but can increase sustain. Whether to apply this technique depends on personal preference and the specific tuning context:
For concerts or recording sessions, spreading the unisons slightly may be beneficial. Since the piano will be played soon after tuning, unisons are less likely to drift out of tune before the performance.
For long-lasting tunings, it’s usually best to keep unisons dead-on, as they will naturally spread over time. Introducing additional variation from the start may lead to a less stable tuning.
For pianos with strong sustain but weak projection, spreading the unisons is generally unnecessary, as it would sacrifice amplitude without adding much benefit.
-
Do I need an external microphone or sensor to create high-quality tunings?
No, an external microphone or sensor is not necessary. The built-in microphones on iPhones and iPads are generally sufficient for creating high-quality tunings.
However, pianoscope does support external audio inputs. In noisy environments, using an external contact microphone or inductive sensor can help eliminate acoustic interference. If you're using internal microphones in a noisy setting, turning off Automatic Key Selection can also help. Now you manually select the note you’re tuning using the on-screen keyboard, which allows pianoscope to focus solely on the frequencies of the current note while ignoring other background noise.
On modern iPhones and iPads, the Pro Edition of pianoscope can simultaneously use multiple built-in or external microphones. This can improve tuning consistency, especially in the high treble.
-
How do I decide which tuning style to use for an instrument?
Unlike other tuning apps, pianoscope automatically adjusts the tuning intervals it uses to construct a tuning curve, aligning them with the inharmonicity of each individual instrument. This means you don’t need to select a tuning style based on the piano’s size—only on your preference for which slow-beating intervals should be as pure as possible.
Here’s a breakdown of some of the available styles:
Octaves Pure – Balances single and double octaves, aiming for a smooth compromise between them.
Twelfths Pure – Prioritizes beatless twelfths
Balanced – Is a great default choice for most tunings. It provides a well-rounded compromise between pure octaves and pure twelfths, making it suitable for a wide range of musical styles.
-
How can I get a more stable pitch display in the high treble?
If the pitch display in the high treble seems inconsistent, try the following:
Keep your iPhone or iPad close to the string to capture a clearer signal.
Reduce interference from resonances of undamped strings or duplex strings by either turning off Automatic Key Selection (so pianoscope focuses only on the selected note) or damping interfering strings with a piece of cloth.
Beginners
-
How can I learn to tune?
Tuning a piano requires patience and practice, even when using pianoscope. A great starting point is this free one-hour video tutorial from The Piano Doctor. It provides a clear introduction to the fundamentals of piano tuning with pianoscope.
-
My tunings are not stable. What am I doing wrong?
Achieving a stable tuning requires mastering two key aspects:
1. Setting the String
A piano string consists of a speaking length (which produces the main sound) and two non-speaking lengths —one from the agraffe or pressure bar to the tuning pin, and another extending past the bridge.
When you turn a tuning pin, it naturally twists and bends slightly. Once you release the force from the tuning hammer, the pin elastically untwists and unbends. This can leave the tension in the non-speaking length at the pin higher or lower than in the speaking length. Due to friction at the agraffe or pressure bar, this difference doesn’t immediately equalize. However, when the note is later played forcefully (forte), the friction can be overcome, causing a sudden equalization of tension. This shift can make the pitch go sharp or flat and throw unisons out of tune.
The extent to which a piano is affected by this depends on:
The length of the non-speaking portions (longer lengths are more forgiving).
The friction at the pin-block and agraffe.
To counteract these shifts, tuners use different techniques:
Test blows (fortissimo hits) – Striking the note forcefully after you have reached its tuning target helps trigger any tension slips so they can be corrected immediately. This is the easiest technique for beginners.
Bending/flagpoling the tuning pin – Experienced technicians use subtle movements to counteract the untwisting hysteresis effect of the pin. Many do this instinctively, even if they are not consciously aware of it. For more insight into professional tuning hammer technique, check out this detailed discussion by Fred Sturm.
2. Setting the Pin
When turning a tuning pin, it naturally twists slightly. This twist is not always fully neutralized on its own when you release the tuning hammer. Instead the pin may gradually return to its original position, altering the pitch over time.
To prevent this, tuners use a technique called setting the pin, where they gently wiggle the tuning pin up and down with the hammer. This helps the pin settle into its stable position, reducing unwanted future pitch changes.
By mastering these techniques, you can achieve more stable and lasting tunings.
Miscellaneous
-
What are the system requirements?
pianoscope runs on any iPhone with iOS 15 or later and any iPad with iPadOS 15 or later—so you don’t need the latest Apple device to use the app. In fact, it even works on older models like the iPhone SE (1st gen) or iPhone 6s, which can be found on eBay for around $50.
pianoscope also works on Macs with Apple Silicon (M-series) processors, though this configuration is not officially supported.
-
Why isn't there an Android version?
There are several reasons why pianoscope is currently not available on Android:
Development Effort
Developing an app like pianoscope requires deep expertise in the platform. As the CTO of a macOS and iOS software company, I already invest significant time mastering iOS development. Since pianoscope is a side project, I can develop it efficiently because of my existing expertise. However, I do not have the time to gain the same fluency in Android, and hiring an Android developer would make the project financially unviable.Fragmentation
Android runs on thousands of different devices, each with varying hardware and software configurations. The testing and support effort required is far greater than on iOS, making it even less practical.Piracy Risks
Software piracy is much easier on Android than on iOS, posing a significant risk for a commercial application. Once a pirated version of an app circulates, it can heavily impact sales.Lower Willingness to Pay
Android users, on average, show a lower willingness to pay for software, making the platform less attractive for a niche, professional tool like pianoscope.Privacy Concerns
I strongly believe that privacy is a fundamental right. Android's business model relies on extensive user data collection, which I find concerning. In contrast, iOS respects user privacy, and pianoscope does not track anything.